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CRMadar 3.0 CRMadar 3.0 addresses the needs of a small and medium size business segment. It supports customer service, both with

Last update; 4 April 2009:
CRMadar 3.0 addresses the needs of a small and medium size business segment. It supports customer service, both with respect tthe customers whhave already made their orders for specific srvices as well as "potential" customers targeted during marketing campaigns. Integration with the so-called "back office" present in the MADAR Management System will provide a desired support for production and sales processes. The program turns the information about each customer , all the episodes concerning idividual customers, which up tthis point were present only in the minds of individual employees or burried chaotically in computer systems, intactual knowledge about the customers.

CRMadar means:

- Knowledge about the customers

  • database of information about the customer and contact person (address, name, type of corporation, connections, etc)

  • Grouping customers according tspecific features

  • Export and import of data

- Marketing campaigns

  • Target groups

  • Internet and Direct mail campaigns

  • Assessment of effectiveness

- Order servicing

  • Customer order record

  • Automatic response tquestions

  • Designing dialogue scenario, division intcycles

  • Recording and controlling documents as well as incoming and outgoing mail

  • Automation of office work (compatibility with MS Word)

- Safety

  • User-level access control and control of document accessibility

  • recording items marked "read"

Category: Organize - Calendars
Publisher: Publisher
OS: Windows
Size: 3.97 MB
View: 10,726 view
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